%# BEGIN BPS TAGGED BLOCK {{{
%#
%# COPYRIGHT:
%#
%# This software is Copyright (c) 1996-2026 Best Practical Solutions, LLC
%#                                          <sales@bestpractical.com>
%#
%# (Except where explicitly superseded by other copyright notices)
%#
%#
%# LICENSE:
%#
%# This work is made available to you under the terms of Version 2 of
%# the GNU General Public License. A copy of that license should have
%# been provided with this software, but in any event can be snarfed
%# from www.gnu.org.
%#
%# This work is distributed in the hope that it will be useful, but
%# WITHOUT ANY WARRANTY; without even the implied warranty of
%# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the GNU
%# General Public License for more details.
%#
%# You should have received a copy of the GNU General Public License
%# along with this program; if not, write to the Free Software
%# Foundation, Inc., 51 Franklin Street, Fifth Floor, Boston, MA
%# 02110-1301 or visit their web page on the internet at
%# http://www.gnu.org/licenses/old-licenses/gpl-2.0.html.
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%# CONTRIBUTION SUBMISSION POLICY:
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%# (The following paragraph is not intended to limit the rights granted
%# to you to modify and distribute this software under the terms of
%# the GNU General Public License and is only of importance to you if
%# you choose to contribute your changes and enhancements to the
%# community by submitting them to Best Practical Solutions, LLC.)
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%# By intentionally submitting any modifications, corrections or
%# derivatives to this work, or any other work intended for use with
%# Request Tracker, to Best Practical Solutions, LLC, you confirm that
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%# works based on those contributions, and sublicense and distribute
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%# END BPS TAGGED BLOCK }}}
<div class="row">
  <div class="col-sm">
    <& /Elements/LabeledValue, Class => 'id',Label => loc("Id"), Value => $Ticket->id &>
  </div>
  <div class="col-sm">
%# This will check SeeQueue at the ticket role level, queue level, and global level
% if ($Ticket->CurrentUserHasRight('SeeQueue')) {
    <& /Elements/LabeledValue, Class =>"queue",Label => loc("Queue"), ValueSpanClass => "current-value", RawValue => $m->scomp("ShowQueue", Ticket => $Ticket, QueueObj => $Ticket->QueueObj) &>
% }
% $m->callback( %ARGS, CallbackName => 'AfterQueue', TicketObj => $Ticket );
  </div>
  <div class="col-sm">
    <&| /Elements/LabeledValue, Class => 'status', Label => loc("Status"), ValueSpanClass => "current-value" &><& /Elements/StatusBadge, Object => $Ticket &></&>
  </div>
</div>
<div class="row">
  <div class="col-sm">
    <&| /Elements/LabeledValue, Label => loc("Owner"), LabelFor => 'Owner' &>
      <& /Elements/ShowUser, User => $Ticket->OwnerObj, Ticket => $Ticket &><br />
      <& /Elements/ShowUserEmailFrequency, User => $Ticket->OwnerObj, Ticket => $Ticket &>
    </&>
  </div>
  <div class="col-sm">
    <& /Elements/LabeledValue, Class => "priority", Label => loc("Priority"), ValueSpanClass => "current-value", RawValue => $m->scomp("ShowPriority", Ticket => $Ticket ) &>
% $m->callback( %ARGS, CallbackName => 'AfterPriority', TicketObj => $Ticket );
  </div>
  <div class="col-sm">
% if ( !$Ticket->QueueObj->SLADisabled ) {
    <& /Elements/LabeledValue, Class => "sla",Label => loc("SLA"), Value => loc($Ticket->SLA), ValueSpanClass => "current_value" &>
% }
  </div>
</div>
% if ( $has_roles ) {
<div class="row">
% # Create 3 columns to align the layout, even if there is only 1 role
%   for ( my $i = 0; $i < 3; $i++ ) {
%     my $role;
%     $role = shift @roles;
  <div class="col-sm">
%     if ( $role ) {
    <&| /Elements/LabeledValue, Label => $role->{role}->Name, LabelFor => $role->{role}->Name &>
      <& /Elements/ShowUser, User => $role->{user}, Ticket => $Ticket &>
    </&>
%     }
  </div>
%   }
</div>
% }
<div class="row">
  <div class="col">
    <div class="show-custom-fields-container" hx-trigger="none" hx-get="<% RT->Config->Get('WebPath') %>/Views/Component/ShowCustomFields?ObjectType=RT::Ticket&ObjectId=<% $Ticket->Id %>&Grouping=Basics">
      <& /Ticket/Elements/ShowCustomFields, Ticket => $Ticket, Grouping => 'Basics', Table => 0 &>
    </div>
% if ($UngroupedCFs) {
    <div class="show-custom-fields-container" hx-trigger="none" hx-get="<% RT->Config->Get('WebPath') %>/Views/Component/ShowCustomFields?ObjectType=RT::Ticket&ObjectId=<% $Ticket->Id %>&Grouping=">
      <& /Ticket/Elements/ShowCustomFields, Ticket => $Ticket, Grouping => '', Table => 0 &>
    </div>
% }
% $m->callback( %ARGS, CallbackName => 'EndOfList', TicketObj => $Ticket );
  </div>
</div>
% $m->callback( %ARGS, CallbackName => 'AfterTable', TicketObj => $Ticket );
<%ARGS>
$Ticket => undef
$UngroupedCFs => 0
@HiddenRoles => ()
</%ARGS>
<%init>
my $has_roles;
my $roles = $Ticket->QueueObj->CustomRoles;

# Display a max of 3 custom roles based on the component layout
$roles->RowsPerPage(3);
$roles->LimitToSingleValue;

if ( @HiddenRoles ) {
    $roles->Limit(
        FIELD => 'Name',
        OPERATOR => 'NOT IN',
        VALUE => \@HiddenRoles,
        ENTRYAGGREGATOR => 'AND',
    );
}

my @roles;
while (my $role = $roles->Next) {
    $has_roles = 1;

     my $group = $Ticket->RoleGroup($role->GroupType);
     my $users = $group->UserMembersObj( Recursively => 0 );
     my $user = $users->First || RT->Nobody;

    push @roles, {
        role => $role,
        user => $user,
    };
}

</%init>

<%attr>
directly_accessible => 1
</%attr>
